Summary:
The Beekeeper implementation project is divided into four phases: Planning, Preparation, Rollout, and Success. As part of the Basic Success Service, you will have three video calls with Beekeeper. First, an overview video call, second, a product Q&A video call and third, a pre-rollout video call. Your core project team will complete self-guided modules in the Onboarding Help Center to learn about the product and project rollout strategies
Project Overview
Your Beekeeper implementation project is divided into four phases:
Planning
- Analysis of the existing processes, tools, and the communication landscape
- Definition of strategic goals
- Elaboration of the positioning of the app for the employees
- Technical clarifications (user management, integrations, etc.)
Preparation
- Getting to know the product
- Brainstorming and defining use cases & content (content strategy, calendar, etc.)
- Defining and setting up the app structure
- Planning the rollout activities
Rollout
- Train and log in the champions and administrators
- Announce the app
- Bringing the platform to life during the champions phase and enriching it with exciting and relevant content
- Rollout activities and competitions: First login for all employees
Success
- Evaluation of the rollout and the achievement of objectives
- Optimize app usage
- Ensure sustained active use of the app and success
- Define new goals and use of additional features
In the Overview Video Call (1 - 2 weeks after contract start date), you get an overview on the project plan and the supporting resources and materials that are available for you.
In the Product Q&A Video Call (3 - 4 weeks after contract start date), we make sure that you understand the Beekeeper functionalities and that you are able to independently set up and administer your Beekeeper platform.
In the Pre-Rollout Video Call (7 - 11 weeks after contract start date), you have the opportunity to ask questions before your rollout. We will help you make sure your platform is ready to roll out to all employees. We’ll also show you how you can measure the success of your rollout.
Your project lead has the following role:
- Preferably has project management experience and is responsible for the Beekeeper project plan;
- Has access to key stakeholders, decision makers (and external partners) and can involve them as needed;
- Is responsible for coordinating internal and external resources to meet Beekeeper's technical and quality requirements for a smooth implementation;
- Has a deputy to take over responsibilities and tasks in case of extended absence;
- Is the main point of contact for our Onboarding Customer Success Manager.
Here's what you can expect from our Onboarding Customer Success Manager:
- Shares best practice with your project management team during the onboarding touchpoints;
- Provides you with resources which help you to successfully implement Beekeeper, and instructs you on how to use the platform;
- Gives you preparation- and follow up tasks between the touchpoints.
Here you can find an overview of our services Basic Success, Success Services and Premier Success Services.
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