Summary:
The Beekeeper implementation project is divided into four phases: Planning, Preparation, Rollout, and Success. During your onboarding, you will have several touch points with your Onboarding Customer Success Manager. You will lead and manage the project, while your OCSM guides, inspires and challenges you.
Project Overview
Your Beekeeper implementation project is divided into four phases:
Planning
- Analysis of the existing processes, tools, and the communication landscape
- Definition of strategic goals
- Elaboration of the positioning of the app for the employees
- Technical clarifications (user management, integrations, etc.)
Preparation
- Getting to know the product
- Brainstorming and defining use cases & content (content strategy, calendar, etc.)
- Defining and setting up the app structure
- Planning the rollout activities
Rollout
- Train and log in the champions and administrators
- Announce the app
- Bringing the platform to life during the champions phase and enriching it with exciting and relevant content
- Rollout activities and competitions: First login for all employees
Success
- Evaluation of the rollout and the achievement of objectives
- Optimize app usage
- Ensure sustained active use of the app and success
- Define new goals and use of additional features
As part of the Success Service, you will have several touch points with an Onboarding Customer Success Manager:
- Project Kick off Video Call
- Workshop Part 1
- Workshop Part 2
- Operational Use Cases Video Call
- Follow Up Video Calls
- Pre Rollout Video Call
- Rollout Evaluation- and Feedback Video Call
Your Project Lead has the following role:
- Preferably has project management experience and is responsible for the Beekeeper project plan;
- Has access to key stakeholders, decision makers (and external partners) and can involve them as needed;
- Is responsible for coordinating internal and external resources to meet Beekeeper's technical and quality requirements for a smooth implementation;
- Has a deputy to take over responsibilities and tasks in case of extended absence;
- Is the main point of contact for our Onboarding Customer Success Manager.
Here's what you can expect from our Onboarding Customer Success Manager:
- Shares best practice with your team and guides you through the implementation project;
- Understands the technical requirements of the app and advises your project management at every step of the implementation;
- Involves and coordinates Beekeeper's internal resources (e.g. for technical integrations);
- Is the direct point of contact for your project management team.
Here you can find an overview of our services Basic Success, Success Services and Premier Success Services.
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