1.5 - Project Overview - Success Services (NA)

Project Overview

Your Beekeeper implementation project is divided into four phases:

Planning

• Analysis of the existing processes, tools, and the communication landscape
• Definition of strategic goals
• Elaboration of the positioning of the app for the employees
• Technical clarifications (user management, integrations, etc.)

Preparation

• Getting to know the product
• Brainstorming and defining use cases & content (content strategy, calendar, etc.)
• Defining and setting up the app structure
• Planning the rollout activities

Rollout

• Train and log in the champions and administrators
• Announce the app
• Bringing the platform to life during the champions phase and enriching it with exciting and relevant content
• Rollout activities and competitions: First login for all employees

Success

• Evaluation of the rollout and the achievement of objectives
• Optimize app usage
• Ensure sustained active use of the app and success
• Define new goals and use of additional features

As part of the Success Service, you will have several touch points with an Onboarding Customer Success Manager to help ensure a successful rollout:

• Project Kick Off*
• Product Training 1 - Foundations*
• App Structure & IT Planning*
• Use Case Strategy *
• Product Training 2 - Toolbox*
• Change Management & Rollout Strategy*
• Pre Rollout Check In
• Weekly Rollout Check Ins
• Rollout Evaluation & Feedback

Your Project Lead has the following role:

• Preferably has project management experience and is responsible for the Beekeeper implementation project;
• Has access to key stakeholders, decision makers (and external partners) and can involve them as needed;
• Is responsible for coordinating internal and external resources to meet Beekeeper's technical and quality requirements for a smooth implementation;
• Has a deputy to take over responsibilities and tasks in case of extended absence;
• Is the main point of contact for our Onboarding Customer Success Manager.

Here's what you can expect from our Onboarding Customer Success Manager:

• Shares best practices with your team and guides you through the project plan;
• Understands the technical requirements of the app and advises your project management team through each step of the project;
• Involves and coordinates Beekeeper's internal resources (e.g. for technical integrations) when needed;
• Is the direct point of contact for your project management team.

Next Steps

If you haven’t already done so, please connect with your OCSM to schedule all implementation touch points marked with a star (*). Having these touch points scheduled in advance will ensure the project stays on track and help ensure a successful and timeline rollout. Additional touch points will be scheduled as the project progresses or as needs arise. We look forward to meeting with you!

Here you can find an overview of our services Basic Success, Success Services and Premier Success Services.

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